Who We Are

Johnstone Partners was founded to provide clients with best-in-class, personalized and responsive service while solving complex risk and claims adjusting matters.

Founded by Bill Johnstone and led by a team of experienced and hands-on professionals, our firm provides risk management, adjustment and claim resolution services to the insurance market globally. Our mission is to offer smart, thoughtful and customized service in the specialized claims industry. Johnstone Partners brings over 35 years of high level adjusting experience to every client globally.

Prior to founding Johnstone Partners, Bill was an executive with two global adjusting firms managing clients, teams, programs and high-value claims.  Bill founded his own firm to provide the personalized service that his clients for the last 35 years have come to rely on.  Bill is a frequent speaker on product recall and contamination issues, accounting matters and film and entertainment claims. 

A former professional soccer player, Bill knows the value of hard work and leadership and brings those qualities to every client.

Johnstone Partners has offices nationwide: New York, California, Idaho, Washington, DC and Colorado.

Our Team

Claims Management

Bill Johnstone


Bill is the founder of Johnstone Partners and has over 35 years of global experience in the risk and claims adjusting profession.  Bill is a graduate of McMaster University and the Wharton Executive Management Program.Bill is a national expert on the claims adjusting field and is a hands-on leader with all clients.

Mediations for insurance risk issues

Matthew Hagan

Executive General Adjuster

Matt comes to Johnstone Partners with extensive experience in the claims industry with many years in the Lloyds of London market. Matt’s focus is on recall/contamination, product liability, event cancelation, film & entertainment, political risk and other complex claims.

Claims adjusting for complex claims

Erica Hunter

General Adjuster

Erica is a General Adjuster working with experience in all aspects of recall/contamination, product liability and film & entertainment and all other complex claims.  Erica is a graduate of George Mason University. 

Claims adjusting for complex claims

Danielle Detrick

Team Member

Danielle joined Johnstone Partners in 2017. Danielle focuses on losses of various size and scope and specializes in film & entertainment, contingency event/event cancellation, and product recall.Prior to joining the firm,  Danielle worked in operations and finance in a variety of industries including advertising and publishing.  Danielle is a graduate of Pomona College.

Claims adjusting for complex claims

Emily Ibarra

General Adjuster

Emily Ibarra has been working in the production and event space for over eight years. Emily has a background in artist management, talent buying and small business operations. She graduated with an Honors BA from Wesleyan University. Fun fact: she is also a singer and bass player, and plays in LA-based indie rock duo Polyplastic.

Claims adjusting for complex claims

Andrew Friedman

General Adjuster

Andrew Friedman joins Johnstone Partners as an Adjuster, with years of claims experience. He will be working closely with recall/contamination, product liability, event cancellation, film & entertainment and all other complex claims. Based in New York, Andrew is a graduate of Towson University.

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About Us

Johnstone Partners was founded to provide clients with the highest quality and personalized service while solving complex risk matters.
Johnstone Partners - claims,  food recalls, Movie losses, Lloyds claims adjuster, Insurance adjuster
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